Replacement & Refund Policy

At Kilaarika, we take great care in packing and delivering your orders. We offer replacements or refunds for products that arrive damaged, subject to the terms mentioned below.

Eligibility

Replacements and refunds will be considered only if:

• The product arrives damaged.

• The issue is reported within 24 hours of delivery, along with a message clearly describing the damage.

• A valid unboxing video showing the condition of the product at the time of opening is mandatory for all replacement or refund claims.

• Clear photos of the damaged product should also be provided where possible.

Return Guidelines

• Returns can only be requested within 24 hours of delivery.

• Returns are accepted only for damaged products and must be supported by valid unboxing video proof.

• The return consignment must be sent back within 2 days of delivery.

• Refunds or replacements will be processed only after the returned product is received and the damage is verified.

• If approved, the refund will be processed within 48 hours after the returned product reaches us and is successfully verified.

Non-Eligible Situations

Replacements and refunds will not be provided in the following cases:

• Minor colour variations caused by lighting conditions, photography, or different screen settings.

• Weaving-related characteristics such as thread pulls, minor loose weaving, uneven textures, or other natural weaving irregularities, as these are inherent characteristics of handloom fabric and are not considered defects.

• Slight variations or minor imperfections in embroidery or other handcrafted work.

• Incorrect products or orders selected by the customer.

• Replacement or refund requests made after the 24-hour reporting period.

• Damaged-product claims submitted without valid unboxing video proof.

• Products that have been washed, altered, used, or damaged after delivery.